Items where Subject is "15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150313 Quality Management"

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Number of items at this level: 16.

C

Chakraborty, Ayon, and Leyer, Michael (2013) Developing a Six Sigma framework: perspectives from financial service companies. International Journal of Quality & Reliability Management, 30 (3). pp. 256-279.

Chakraborty, Ayon, and Tan, Kay (2012) Qualitative and quantitative analysis of Six Sigma in service organizations. In: Aized, Tauseef, (ed.) Total Quality Management and Six Sigma. InTech, Rijeka, Croatia, pp. 247-286.

Chakraborty, Ayon, and Tan, Kay Chuan (2012) Case study analysis of Six Sigma implementation in service organisations. Business Process Management Journal, 18 (6). pp. 992-1019.

Chakraborty, A., and Leyer, M. (2011) Developing a framework for Six Sigma in financial service institutions: empirical evidence from expert interviews. In: Proceedings of the IEEE International Conference on Industrial Engineering and Engineering Management, pp. 799-803. From: 2011 IEEE International Conference on Industrial Engineering and Engineering Management, 6-9 December 2011, Singapore.

Chuan, Tan Kay , and Chakraborty, Ayon (2009) Room for improvement. Six Sigma Forum Magazine, 9 (1). pp. 20-24.

Chakrabarty, Ayon, and Chuan, Tan Kay (2009) An exploratory qualitative and quantitative analysis of Six Sigma in service organizations in Singapore. Management Research News, 32 (7). pp. 614-632.

Chakraborty, A., and Tan, K.C. (2008) Case study analysis of Six Sigma in Singapore service organizations. In: Proceedings of the International Conference on Service Systems and Service Management , pp. 128-133. From: Fifth International Conference on Service Systems and Service Management , 30 June – 2 July 2008, Melbourne, Australia.

Chakraborty, A., and Tan, K.C. (2007) A survey on Six Sigma implementation in Singapore service industries. In: Proceedings of the IEEE International Conference on Industrial Engineering and Engineering Management, pp. 1428-1432. From: 2007 IEEE International Conference on Industrial Engineering and Engineering Management, 2-5 December 2007, Singapore.

Chakrabarty, Ayon, and Tan, Kay Chuan (2007) The current state of six sigma application in services. Managing Service Quality, 17 (2). pp. 194-208.

Chakraborty, Ayon, and Tan, Kay Chuan (2006) The extent of Six Sigma methodologies usage in services. In: Proceedings of the International Association for the Management of Technology (IAMOT) EuroMOT Conference, pp. 1-8. From: International Association for the Management of Technology (IAMOT) EuroMOT Conference 2006, 10 – 12 September 2006, Birmingham, UK. (Unpublished)

Chakraborty, A., and Tan, K.C. (2006) Applying Six-Sigma in the service industry: a review and case study in call center services. In: Proceedings of the IEEE International Conference on Management of Innovation and Technology (2), pp. 728-732. From: 2006 IEEE International Conference on Management of Innovation and Technology, 21-23 June 2006, Singapore.

K

Khan, Md. Habib-Uz-Zaman, Ahmed, Rafiuddin, and Halabi, Abdel Karim (2010) The roles of degree of competition and types of business strategies in adopting multiple performance measurement practices: some reflections from Bangladesh. In: Tsamenyi, Mathew, and Uddin, Shahzad, (eds.) Research in Accounting in Emerging Economies. Emerald, Bingley, UK, pp. 201-232.

L

Lynch, Ronald Paul (2011) Carnegie, Jaques and requisite organization: a meeting of minds at Conzinc Riotinto Australia 1977-1993. PhD thesis, James Cook University.

Leyer, M., and Chakraborty, A. (2011) Implementing a Six Sigma initiative in financial service companies. In: International Conference on Quality and Reliability (ICQR), pp. 521-525. From: 2011 IEEE International Conference on Quality and Reliability (ICQR 2011), 14–17 September 2011, Bangkok, Thailand.

M

Mandal, Purnendu, and Gunasekaran, A. (2002) An analysis of quality initiatives in the Australian and Indian manufacturing industries. International Journal of Manufacturing Technology and Management, 4 (3/4). pp. 210-220.

P

Prideaux, Murray C. (2005) Towards a strategy framework for voluntary membership professional associations in Australia: a case study of the Chartered Institute of Logistics and transport in Australia. PhD thesis, James Cook University.

This list was generated on Sat Apr 19 17:18:18 2014 EST.