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Battisti, Giuliana, Dwivedi, Yogesh K., Kuah, Adrian T.H., and Lages, Cristiana R. (2013) Service measurement and definition: challenges and limitations. In: Haynes, Kathryn, and Grugulis, Irena, (eds.) Managing Services: challenges and innovations. Oxford University Press, Oxford, UK, pp. 7-20. (In Press)

This list was generated on Fri Apr 25 05:47:07 2014 EST.