The use of travel diaries in evaluating the perceptions of customer service encounters by senior travellers in Australia

Kuilboer, Alfons The use of travel diaries in evaluating the perceptions of customer service encounters by senior travellers in Australia. In: Proceedings of the Fourth Asia Pacific Forum for Graduate Student Research in Tourism, pp. 63-86. From: Fourth Asia Pacific Forum for Graduate Student Research in Tourism, 1-3 August 2005, Honolulu, Hawaii.

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Abstract

There is no doubt that the world is experiencing a major shift in the structure and profile of its population. The structural ageing of the world population results primarily from two significant demographic trends. First people are living longer; and secondly, fertility rates have declined (Andrews, 2002). It is projected that in the next 50 years the population of the older person will double to 1.9 billion in 2050 (Venne, 2005). This trend is exemplified in the demographics of Australia's ageing population. In 2005, 12.3% (approx 2.5 million) of the population was aged 65 and over, and it is projected that by 2050 this figure will rise to 23.9% (United Nations, 2005; Andrews, 2002).

Item ID: 8729
Item Type: Conference Item (Refereed Research Paper - E1)
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Date Deposited: 09 Mar 2010 22:55
FoR Codes: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1506 Tourism > 150601 Impacts of Tourism @ 100%
SEO Codes: 90 COMMERCIAL SERVICES AND TOURISM > 9003 Tourism > 900399 Tourism not elsewhere classified @ 100%
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