Evaluating wikis as an assessment tool for developing collaboration and knowledge management skills

Benckendorff, Pierre (2009) Evaluating wikis as an assessment tool for developing collaboration and knowledge management skills. Journal of Hospitality and Tourism Management, 16 (1). pp. 102-112.

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Abstract

In the knowledge-based digital economy the ability to harness digital technologies to capture and manage information is a critical skill for tourism professionals. This article examines the use of wikis as a teaching and learning tool to help students develop a range of knowledge management skills, including creative collaboration, consensus-building and technical literacy. The purpose of the study is to provide an exploratory analysis of student attitudes toward the use of wikis as a collaborative assessment task. The results indicate that wikis are perceived to be a flexible, convenient and fair pedagogical technique for collaborative learning. Many students readily understood and exploited the collaborative and reflective nature of wikis. However, some students did not spend enough time on the task and did not appear to gain as much from the learning experience. This impacted on the extent and quality of collaboration in some groups. It is suggested that a staged wiki assessment might overcome some of the perceived shortcomings reported by students.

Item ID: 8573
Item Type: Article (Refereed Research - C1)
Keywords: flexible learning; Web 2.0; wiki; teaching and learning; creative collaboration; knowledge management
ISSN: 1447-6770
Date Deposited: 23 Feb 2010 03:12
FoR Codes: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1506 Tourism > 150699 Tourism not elsewhere classified @ 100%
SEO Codes: 90 COMMERCIAL SERVICES AND TOURISM > 9003 Tourism > 900399 Tourism not elsewhere classified @ 100%
Citation Count from Web of Science Web of Science 67
Downloads: Total: 1
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