Tourist scams: cues and processes in decision-making
Xu, Ding, Murphy, Laurie, and Chen, Tingzhen (2022) Tourist scams: cues and processes in decision-making. Asia Pacific Journal of Tourism Research, 27 (12). pp. 1247-1263.
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Abstract
Tourist scams have long been a challenge for tourist security and destination management. Understanding the tourist decision-making process can improve scam prevention. Through a quasi-experiment, 609 participants made, and documented reasons for, decisions after viewing animated scam videos. Thematic analysis was conducted to explore the external (operational) cues and internal (respondent-related) references, and revealed two categories of cues, namely scam-covering and scam-revealing cues. Three internal references—emotions, knowledge and needs—exerted a crucial impact. Multiple heuristics strategies were identified, and a model was made to illustrate the decision-making process. Theoretic and pragmatic implications are discussed for communicating scam detection.
| Item ID: | 77956 |
|---|---|
| Item Type: | Article (Research - C1) |
| ISSN: | 1741-6507 |
| Keywords: | Tourist safety, tourist scams, deicsion-making process, dual process theories, scam detection, quasi-experiment |
| Copyright Information: | © 2023 Asia Pacific Tourism Association. |
| Date Deposited: | 22 Mar 2023 07:40 |
| FoR Codes: | 35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3508 Tourism > 350806 Tourist behaviour and visitor experience @ 100% |
| SEO Codes: | 11 COMMERCIAL SERVICES AND TOURISM > 1104 Tourism services > 110401 Economic issues in tourism @ 100% |
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