Lee-Ross, Darren (2005) Organizational culture and occupational communities: a preliminary international study of Pan-industry dimensions in hotels. In: Proceedings of the Council for Australian University Tourism and Hospitality Education Conference. . From: CAUTHE 2005: Sharing Tourism Knowledge, 1 - 5 February 2005, Alice Springs, NT, Australia.

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Abstract

Cultural variables in organizations are likely to have an important bearing on the attitudes of hospitality employees. However anecdotally, a broader pan-industrial cultural phenomenon has also been recognized as an influence upon employee attitudes and behaviour. The aim of this study was to identify the extent 10 which a pan-organizational view of work exists amongst hotel staff in a number of hotels in Greece, Australia, St. Lucia and Britain. A survey approach was adopted using questions derived from earlier related studies. A pan-industrial perspective was identified in all hotels. This 'occupational' perspective challenges firm-specific notions of organizational culture and challenges long-held ideas of employee attitudes and subsequent performance. It is therefore likely that a pan-industrial hospitality culture will moderate the relationship between firm-specific organizational variables and organizational outcomes.

Item ID:	7788
Item Type:	Conference Item (Research - E1)
ISBN:	978-1-876248-97-0
Keywords:	attitudes and behaviour; international hotel industry; occupational community
Additional Information:	Conference theme "Sharing Tourism Knowledge"
Date Deposited:	15 Jun 2010 23:59
FoR Codes:	15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150305 Human Resources Management @ 100%
SEO Codes:	90 COMMERCIAL SERVICES AND TOURISM > 9003 Tourism > 900302 Socio-Cultural Issues in Tourism @ 100%
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