Organizational culture and occupational communities: a preliminary international study of Pan-industry dimensions in hotels
Lee-Ross, Darren (2005) Organizational culture and occupational communities: a preliminary international study of Pan-industry dimensions in hotels. In: Proceedings of the Council for Australian University Tourism and Hospitality Education Conference, . From: CAUTHE 2005: Sharing Tourism Knowledge, 1 - 5 February 2005, Alice Springs, NT, Australia.
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Cultural variables in organizations are likely to have an important bearing on the attitudes of hospitality employees. However anecdotally, a broader pan-industrial cultural phenomenon has also been recognized as an influence upon employee attitudes and behaviour. The aim of this study was to identify the extent 10 which a pan-organizational view of work exists amongst hotel staff in a number of hotels in Greece, Australia, St. Lucia and Britain. A survey approach was adopted using questions derived from earlier related studies. A pan-industrial perspective was identified in all hotels. This 'occupational' perspective challenges firm-specific notions of organizational culture and challenges long-held ideas of employee attitudes and subsequent performance. It is therefore likely that a pan-industrial hospitality culture will moderate the relationship between firm-specific organizational variables and organizational outcomes.
|Item Type:||Conference Item (Refereed Research Paper - E1)|
|Keywords:||attitudes and behaviour; international hotel industry; occupational community|
Conference theme "Sharing Tourism Knowledge"
|Date Deposited:||15 Jun 2010 23:59|
|FoR Codes:||15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150305 Human Resources Management @ 100%|
|SEO Codes:||90 COMMERCIAL SERVICES AND TOURISM > 9003 Tourism > 900302 Socio-Cultural Issues in Tourism @ 100%|