Characteristics of hospitality workers in Tropical North Queensland hotels

Pryce, Josephine (2005) Characteristics of hospitality workers in Tropical North Queensland hotels. In: Proceedings of ABBSA Conference 2005, pp. 975-1003. From: ABBSA Conference 2005, 5-7 August 2005, Cairns, QLD, Australia.

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Abstract

This paper presents data describing the characteristics of hospitality workers in Tropical North Queensland. It aims to assess how these characteristics relate to the profile of hotel workers as described in the literature and so, discusses the representativeness of the group. According to some researchers, demographic items can provide valuable insight into a number of relevant issues such as the attitudes of workers and the organizational culture of a workplace (e.g. Davidson, 2000; Deery, 1999; Price & Mueller, 1986). Demographic variables considered in this study include: gender, age, marital status, current department, employment status, tenure, overall tenure in hospitality, worked in other industries, and education. The main analysis of the data is descriptive. However, inferential statistical analyses are also used to obtain information that may prove useful for both academics and hospitality managers in understanding the characteristics of employees in the hospitality workplace and associated behaviours such as performance, absenteeism and turn over.

Item ID: 7548
Item Type: Conference Item (Refereed Research Paper - E1)
Keywords: demographic characteristics; hospitality occupation; hotel workers
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ISBN: 0-646-45032-8
Date Deposited: 09 Feb 2010 03:25
FoR Codes: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1506 Tourism > 150603 Tourism Management @ 100%
SEO Codes: 90 COMMERCIAL SERVICES AND TOURISM > 9003 Tourism > 900302 Socio-Cultural Issues in Tourism @ 100%
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