A preliminary cross-cultural study of occupational community dimensions and hotel work

Lee-Ross, Darren (2004) A preliminary cross-cultural study of occupational community dimensions and hotel work. Cross Cultural Management, 11 (4). pp. 77-90.

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Abstract

Whilst cultural variables are likely to have an important bearing on the attitudes and behaviour of hotel employees, anecdotally, a pan-industrial work orientation has also been long advocated as key in the formation of worker attitudes and behaviour. This study sought to identify and establish the extent to which this occupational view of work exists amongst employees in a number of international hotels based in Greece, Australia, St. Lucia and Britain. Using a survey approach with questions derived from earlier related studies, occupational communities were discovered in all hotels. The findings have significant implications for the recruitment and management of existing hotel workers as the occupational perspective challenges cultural notions of employee motivations and subsequent performance.

Item ID: 6168
Item Type: Article (Refereed Research - C1)
Keywords: cross cultural studies; hotel work; cccupational community dimensions
ISSN: 1758-6089
Date Deposited: 05 Feb 2010 00:31
FoR Codes: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1504 Commercial Services > 150402 Hospitality Management @ 100%
SEO Codes: 90 COMMERCIAL SERVICES AND TOURISM > 9003 Tourism > 900302 Socio-Cultural Issues in Tourism @ 100%
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