A case for coaching: influencing cultural change at the ATO

Holland, Claire, and Hoyer, Tina (2020) A case for coaching: influencing cultural change at the ATO. Dispute Resolution Review, 1.

[img]
Preview
PDF (Published version) - Published Version
Available under License Creative Commons Attribution Non-commercial No Derivatives.

Download (472kB) | Preview
View at Publisher Website: https://drr.scholasticahq.com/article/17...
 
50


Abstract

The Australian Taxation Office (ATO) is proposing to trial an innovative coaching model specifically designed to coach ATO auditors and objections officers (“ATO operatives”) to build their dispute resolution capacity and improve the way in which they deal with tax disputes. It is envisaged this coaching model will complement the ATO’s toolkit for resolving tax disputes, support early intervention and prevention of disputes, and influence positive cultural change within the ATO, which will in turn benefit the wider community. This paper will discuss the ATO’s current approach to dealing with tax disputes and introduce the coaching model design, drawing on literature and practice of current commercial coaching models.

Item ID: 60741
Item Type: Article (Scholarly Work)
Date Deposited: 24 Oct 2019 05:56
FoR Codes: 18 LAW AND LEGAL STUDIES > 1899 Other Law and Legal Studies > 189999 Law and Legal Studies not elsewhere classified @ 100%
SEO Codes: 97 EXPANDING KNOWLEDGE > 970118 Expanding Knowledge in Law and Legal Studies @ 100%
Downloads: Total: 50
Last 12 Months: 7
More Statistics

Actions (Repository Staff Only)

Item Control Page Item Control Page