Enabling real estate service chain management through personalised Web interfacing using QFD
Hamilton, John, and Selen, Willem (2004) Enabling real estate service chain management through personalised Web interfacing using QFD. International Journal of Operations and Production Management, 24 (3). pp. 270-288.
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This paper takes the concept of integrated services to meet individual user needs one step further, by addressing how integrated services can be delivered over the Web in a service chain involving multiple partners. Moreover, a framework is developed and applied to enable fulfilment of individual user needs by developing the appropriate service delivery in terms of Web interface and content, as well as the underlying processes and functionalities, which in turn are defined within an information technology/information systems architecture. The methodology of quality function deployment is used in this context, and applied to a real estate service environment in Australia.
|Item Type:||Article (Refereed Research - C1)|
|Keywords:||Australia, internet, personal needs, quality function deployment, real estate, value chain|
|Date Deposited:||13 Sep 2006|
|FoR Codes:||15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150399 Business and Management not elsewhere classified @ 100%|
|SEO Codes:||97 EXPANDING KNOWLEDGE > 970115 Expanding Knowledge in Commerce, Management, Tourism and Services @ 100%|
|Citation Count from Web of Science||