A comparative study of web content accessibility of public and private organizations in Australia

Lui, Carrie Siu Man Lui, and Hui, Wendy (2007) A comparative study of web content accessibility of public and private organizations in Australia. In: Proceedings of the 8th IBIMA Conference on Information Management in the Networked Economy, pp. 574-582. From: 8th IBIMA Conference on Information Management in the Networked Economy, 20-22 June 2007, Dublin, Ireland.

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Abstract

Increasingly, organizations employ the World Wide Web (Web) 10 disseminate iJ1formatiofl and interact with the public. This vehicle for information exchange is changing the way people work and live. However, the extent to which the Web benefits society in general depends, for a good part, on the design of the Web environment. Australia is the first country to have a law case and legislation related to web content accessibility. However, research studies on web content accessibility of web sites in Australia are limited. This study aims to investigate the current status of web content accessibility of web sites in Australia. Homepages of 385 private and public organisations in Australia were evaluated. Overall, less than 1 % of the web sites are free of any accessibility barriers. While over 80% of the public organizations' web sites are accessible (i.e. passed all the automated tests for Priority 1 (P1) checkpoints defined in WCAG1.O), 80% of the private organizations' web sites are found to have substantial accessibility barriers. The constantly changing web authorization technologies and the increasing reliance all multimedia to deliver information present ongoing challenges for maintaining web content accessibility. In view of new technologies and legislation, it is important that web content accessibility be monitored and reviewed on a regular basis. This study evaluates web content accessibility of web sites of both public and private organizations in Australia. Our findings have significant implications to both research and practice, and they are discussed in detail.

Item ID: 3076
Item Type: Conference Item (Refereed Research Paper - E1)
Keywords: web accessibility; e-commerce; web interface; computer
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ISBN: 978-0-9753393-7-4
Date Deposited: 25 Sep 2009 05:54
FoR Codes: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150399 Business and Management not elsewhere classified @ 50%
08 INFORMATION AND COMPUTING SCIENCES > 0806 Information Systems > 080602 Computer-Human Interaction @ 50%
SEO Codes: 94 LAW, POLITICS AND COMMUNITY SERVICES > 9401 Community Service (excl. Work) > 940101 Ability and Disability @ 51%
89 INFORMATION AND COMMUNICATION SERVICES > 8999 Other Information and Communication Services > 899999 Information and Communication Services not elsewhere classified @ 49%
Citation Count from Web of Science Web of Science 2
Downloads: Total: 2
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