Responding to the crises of 2001: the Australian experience
Anderson, Barbara, Prideaux, Bruce, and Brown, Graham (2007) Responding to the crises of 2001: the Australian experience. In: Laws, Eric, Prideaux, Bruce, and Chon, Kaye, (eds.) Crisis Management in Tourism. CAB International, Oxon, UK, pp. 267-285.
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This chapter reports on the findings of research undertaken in 2002 to investigate the impacts of three major crises on firms servicing Australia's tourism industry. These crises, which occurred in 2001, include the failure of the HIH Insurance Company, the World Trade Center terrorist attacks, and the collapse of Ansett Airlines. Factors that either moderated or exacerbated the effects of these crises are identified together with the short- and medium-term responses made by participating organizations. Other aspects investigated include the broader operating environment, the nature of organizational learning that had taken place and a comparison of the events of 2001 with other 'crises' experienced by the industry.
|Item Type:||Book Chapter (Research - B1)|
|Keywords:||crisis management; tourism crisis|
|Date Deposited:||18 Nov 2009 03:31|
|FoR Codes:||15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1506 Tourism > 150699 Tourism not elsewhere classified @ 100%|
|SEO Codes:||90 COMMERCIAL SERVICES AND TOURISM > 9003 Tourism > 900399 Tourism not elsewhere classified @ 100%|