Perceptions of mental health service delivery among staff and Indigenous consumers: it's still about communication

Eley, Diann, Young, Louise, Hunter, Keith, Baker, Peter, Hunter, Ernest, and Hannah, Dominique (2007) Perceptions of mental health service delivery among staff and Indigenous consumers: it's still about communication. Australasian Psychiatry, 15 (2). pp. 130-134.

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Abstract

Objective: A needs analysis was undertaken to determine the quality and effectiveness of mental health services to Indigenous consumers within a health district of Southern Queensland. The study focussed on identifying gaps in the service provision for Indigenous consumers. Tools and methodologies were developed to achieve this.

Method: Data were collected through the distribution of questionnaires to the target populations: district health service staff and Indigenous consumers. Questionnaires were developed through consultation with the community and the Steering Committee in order to achieve culturally appropriate wording. Of prime importance was the adaptation of questionnaire language so it would be fully understood by Indigenous consumers. Both questionnaires were designed to provide a balanced perspective of current mental health service needs for Indigenous people within the mental health service.

Results: Results suggest that existing mental health services do not adequately meet the needs of Indigenous people.

Conclusions: Recommendations arising from this study indicate a need for better communication and genuine partnerships between the mental health service and Indigenous people that reflect respect of cultural heritage and recognises the importance of including Indigenous people in the design and management of mental health services. Attention to the recommendations from this study will help ensure a culturally appropriate and effective mental health service for Indigenous consumers.

Item ID: 18394
Item Type: Article (Refereed Research - C1)
Keywords: Aboriginal and Torres Strait Islanders (ATSI), communication, cultural awareness, Indigenous Australians, mental health, needs analysis
ISSN: 1440-1665
Date Deposited: 27 Sep 2011 06:05
FoR Codes: 11 MEDICAL AND HEALTH SCIENCES > 1117 Public Health and Health Services > 111701 Aboriginal and Torres Strait Islander Health @ 50%
11 MEDICAL AND HEALTH SCIENCES > 1117 Public Health and Health Services > 111714 Mental Health @ 50%
SEO Codes: 92 HEALTH > 9203 Indigenous Health > 920302 Aboriginal and Torres Strait Islander Health - Health Status and Outcomes @ 34%
92 HEALTH > 9204 Public Health (excl. Specific Population Health) > 920410 Mental Health @ 34%
92 HEALTH > 9202 Health and Support Services > 920209 Mental Health Services @ 32%
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