The patient experience in the emergency department: a systematic synthesis of qualitative research

Gordon, Jane, Sheppard, Lorraine A., and Anaf, Sophie (2010) The patient experience in the emergency department: a systematic synthesis of qualitative research. International Emergency Nursing, 18 (2). pp. 80-88.

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Abstract

The aim of this study was to systematically review qualitative literature published between 1990 and 2006 exploring the patient experience within the emergency department (ED) with the intent of describing what factors influence the patient experience. Twelve articles were retrieved following combination of key words using five databases. The overarching categories developed from this integration of literature were; emotional impact of emergency, staff–patient interactions, waiting, family in the emergency department, and emergency environment. The patient experience issue given most emphasis by the articles under review was the caring or lack of caring regarding the patients’ psychosocial and emotional needs. This was in contrast to the culture of the ED which emphasised "medical–technical" skill and efficiency. Satisfaction studies need to understand many factors and influences, qualitative methodologies have the ability to do so.

Item ID: 16710
Item Type: Article (Refereed Research - C1)
Keywords: patient experience; patient perceptions; patient satisfaction; emergency department; review; synthesis
ISSN: 1878-013X
Date Deposited: 12 May 2011 02:51
FoR Codes: 11 MEDICAL AND HEALTH SCIENCES > 1103 Clinical Sciences > 110317 Physiotherapy @ 40%
11 MEDICAL AND HEALTH SCIENCES > 1117 Public Health and Health Services > 111799 Public Health and Health Services not elsewhere classified @ 60%
SEO Codes: 92 HEALTH > 9204 Public Health (excl. Specific Population Health) > 920499 Public Health (excl. Specific Population Health) not elsewhere classified @ 100%
Citation Count from Scopus Scopus 18
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